Return Policy

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Overview

Due to the perishable nature of floral products, Artisticupresent has specific policies regarding returns, exchanges, and refunds. We are committed to ensuring your satisfaction with every order.

General Return Policy

Fresh floral arrangements and bouquets are perishable items and cannot be returned in the traditional sense. However, we stand behind the quality of our products and will work with you to resolve any issues.

Quality Guarantee

If you receive flowers that do not meet our quality standards or are damaged upon delivery, please contact us within 24 hours of delivery. We will:

• Investigate the issue promptly
• Offer a replacement arrangement at no additional cost
• Provide a full or partial refund, depending on the circumstances
• Work with you to find a satisfactory solution

When Returns Are Not Applicable

Returns are not accepted for:

• Flowers that have been out of water for extended periods
• Arrangements that have been significantly altered or damaged by the customer
• Products that have exceeded their natural lifespan
• Custom orders that were created according to specific customer specifications
• Subscription services after the delivery has been made

Subscription Services

For weekly or monthly subscription services:

• You may cancel your subscription at any time with at least 48 hours notice before the next scheduled delivery
• Refunds for unused subscription periods will be prorated
• No refunds will be issued for deliveries that have already been made
• Changes to subscription preferences must be made at least 48 hours before the next delivery

Event and Wedding Orders

For large event orders and wedding arrangements:

• Cancellations made more than 14 days before the event date will receive a full refund minus a 10% processing fee
• Cancellations made 7-14 days before the event will receive a 50% refund
• Cancellations made less than 7 days before the event are non-refundable
• Changes to orders can be made up to 7 days before the event, subject to availability

Refund Process

If a refund is approved:

• Refunds will be processed to the original payment method within 5-10 business days
• You will receive email confirmation when the refund has been processed
• Processing times may vary depending on your financial institution

How to Report an Issue

To report a problem with your order:

1. Contact us within 24 hours of delivery at info@artisticupresent.cv or +15192529829
2. Provide your order number and a description of the issue
3. If possible, include photos of the product in question
4. Our customer service team will review your case and respond within 24-48 hours

Delivery Issues

If your order was not delivered or was delivered to the wrong address:

• Contact us immediately upon discovering the issue
• We will arrange for a replacement delivery at no additional cost
• If delivery is not possible, a full refund will be issued
• Please ensure delivery information is accurate when placing orders

Special Circumstances

We understand that special circumstances may arise. In cases of:

• Medical emergencies
• Natural disasters
• Unexpected events beyond your control

Please contact us, and we will work with you to find an appropriate solution on a case-by-case basis.

Contact Information

For questions about returns, refunds, or to report an issue with your order, please contact us:

Artisticupresent
1936 Wyandotte St E, Windsor, ON N8Y 1E4, Canada
Email: info@artisticupresent.cv
Phone: +15192529829

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